Whirlpool Washer Repair – Canton, OH (WTW5105HC2)

A Canton homeowner called about their Whirlpool washer that wasn’t working right. The customer complaint was agitator not spinning correctly, though it fills, spins, and drains normally. Our diagnosis revealed a worn splutch assembly causing the drive system to fail in agitate mode.

The Problem

The customer reported their agitator not spinning correctly. The washer would fill, spin, and drain normally, but the agitator wasn’t moving properly during the wash cycle.

Diagnosis

The stored codes were F7E6 (motor circuit open), F7E1 (tach missing/wrong signal), and F0E7 (load detected during Clean Washer — historical, ignored). The splutch assembly was worn out. The drive couldn’t engage agitate mode cleanly, which presented as F7E6/F7E1 at the control even though the motor and electrical circuit tested fine. Spin worked because spin mode loads the splutch differently than agitate.

The Repair

• Parts replaced: W10721967 — Drive Pulley
• Work performed: Replaced splutch assembly
• Result: Verified normal operation across agitate, spin, and drain. Cleared fault history.

Is It Worth Repairing?

This Whirlpool top-load washer is a solid mid-range model that typically provides good service life. The splutch assembly is a common wear item on these units, and replacing it is usually a cost-effective repair that can extend the washer’s life significantly. These models are generally worth repairing when the major components like the motor and transmission are still in good condition.

Maintenance Tips for Whirlpool Washers

• Run the Clean Washer cycle monthly with Whirlpool-approved cleaner to prevent buildup that can stress drive components
• Avoid overloading the washer, as this puts extra strain on the splutch assembly and drive system
• Check and clean the washer’s lint filter regularly if your model has one to prevent drainage issues

Appliance Repair in Canton, OH

Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve North Canton, Alliance, and Massillon. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch, Thermador, GE, and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.

Photos: View on Flickr