A Whirlpool top-load washer at a home on Root Avenue Northeast in Canton, OH was leaving laundry unclean because the agitator was not spinning correctly, even though the machine filled, spun, and drained without issue. Louisville Appliance Repair technician Samuel visited the home, diagnosed the problem, and replaced the splutch assembly to restore normal operation. After the repair, agitation, spin, and drain all tested correctly and the fault history was cleared.
The Problem
Customer complaint — agitator not spinning correctly. Fills, spins, drains normally.
The Repair
Stored codes: F7E6 (motor circuit open), F7E1 (tach missing/wrong signal), F0E7 (load detected during Clean Washer — historical, ignored).
Diagnosis: Splutch assembly worn out. Drive couldn’t engage agitate mode cleanly, which presented as F7E6/F7E1 at the control even though the motor and electrical circuit tested fine. Spin worked because spin mode loads the splutch differently than agitate.
Repair: Replaced splutch assembly. Verified normal operation across agitate, spin, and drain. Cleared fault history.
Parts replaced: W10721967 (drive pulley).
Appliance Repair in Canton, OH
Canton is in Stark County, an area we cover regularly from our base in Louisville, OH. We also serve Alliance, North Canton, Hartville. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician. Bosch, Thermador, GE & Speed Queen factory authorized. If your washer needs service, schedule online or call (330) 693-9163. You can also learn more about our washer repair or find us on Google and read verified reviews from customers across Stark County and surrounding areas.
Louisville Appliance Repair serves Stark County and surrounding areas.
Schedule your repair online,
call (330) 693-9163,
or see our reviews on Google.