A Samsung refrigerator in Diamond, OH was displaying “off” and not cooling despite the customer’s reset attempts. When we arrived, we found the unit stuck in showroom mode and discovered evidence of the water leakage issue that had been freezing under the freezer drawer. The Problem The display says off and it’s not cooling. The … Read more
A Samsung refrigerator at a home on Buckhorn Drive Northwest in Canton, OH had two related problems: the ice dispenser wouldn’t switch between cubes and crushed ice, and the water pressure was low. Our diagnosis revealed a failed dispenser assembly that was allowing moisture into the ice compartment. The Problem The homeowner reported that the … Read more
A Samsung side by side refrigerator in Massillon wasn’t cooling properly, and the homeowner also needed a water filter replacement. Our inspection revealed both evaporators were completely frozen over, blocking proper airflow and cooling throughout the unit. The Problem The customer reported their side by side fridge was not cooling well and needed a water … Read more
A Samsung dryer at a home on Nickelplate in Louisville, OH was powering on but wouldn’t start. When we opened it up, we found the screw that fastened the tensioner pulley was the wrong one, causing the belt to walk off and get damaged. The Problem The customer reported their Samsung dryer powers on but … Read more
A Samsung dryer in North Canton, OH was tumbling clothes but wouldn’t heat up. The customer suspected a broken heating element, and our diagnosis confirmed exactly that — along with worn drum support rollers that needed replacement. The Problem The customer reported that their dryer would tumble clothes but won’t heat up. They suspected the … Read more
A Samsung dryer at a home on South Prospect Avenue in Hartville, OH was making terrible squeaking and screeching noises during the drying cycle. The customer reported that the motor started but the drum did not move for a minute, then began spinning like it should before the noise started. We found a worn idler … Read more
A Samsung dryer on Westview Avenue Northwest in Canton, OH stopped producing heat and wasn’t drying clothes properly. Our diagnosis revealed failures in both the heating system and drum rotation mechanism that required component replacement. The Problem The customer reported that clothes are not drying and also heat does not seem to be working. The … Read more
A Samsung dryer in Canton was making grinding noise when running. Our diagnosis revealed a worn front middle support roller causing the noise issue in this two-year-old machine. The Problem The customer reported noise and grinding when the dryer was on. The grinding sound was occurring during operation, indicating a mechanical issue with one of … Read more
A Samsung refrigerator on Andrews Street Northwest in Hartville wasn’t cooling properly, though the freezer was still working. When we arrived for the service call, the fridge was cooling at time of appointment. The Problem The customer reported that their fridge was not cooling while the freezer still worked. This type of cooling issue on … Read more
A customer in Canton, OH called about a Samsung washer that wouldn’t fill with water after moving and purchasing it as a floor model from Lowe’s. They suspected the lid latch was bad. Our diagnosis found the door latch was jammed, and once we got it loose, the washer operated correctly. The Problem The customer … Read more