A Samsung refrigerator in Canton, OH was still getting water on the floor despite previous service attempts. Our technician Samuel Willhite returned to address this persistent water leak issue that required multiple visits to fully resolve. The Problem The customer reported they were still getting water on the floor from their Samsung refrigerator. This was … Read more
A Samsung dryer in North Lawrence was displaying an HE code and overheating clothes despite the customer checking the vent for blockage and replacing the thermistor. Our diagnosis revealed the heat element had shorted to the housing, causing the high limit thermostat to trip. The Problem The customer contacted us about an HE code on … Read more
A Samsung dryer in North Canton was making a metal grinding noise that had the homeowner concerned. When we opened it up, we found the idler pulley had failed, which was causing the grinding sound against other components. The Problem The customer reported their Samsung dryer sounded like metal grinding against metal. This type of … Read more
A Samsung refrigerator in Akron needed immediate attention when the power cord suffered severe damage during a move. The chord had badly bent and loose top prongs, with the bottom grounding prong completely removed — a serious electrical hazard that left the 6-year-old unit completely inoperable. The Problem The chord was badly damaged during moving, … Read more
A Samsung washer in North Canton was hard to get through its cycle and continuously became unbalanced regardless of spin speed. Our diagnosis revealed worn-out shock dampers that could no longer stabilize the tub during operation. The Problem The customer reported their Samsung washer was hard to get through its cycle and continuously became unbalanced … Read more
A Samsung washer in Canton wouldn’t drain or run, with the customer suspecting the water pump. Our diagnosis confirmed the drain pump had failed — it was receiving 120 volts but wouldn’t spin. The Problem The customer reported that water would not extract and the machine wouldn’t run, though it was receiving power. They suspected … Read more
We recently serviced two Samsung refrigerators at a home in Massillon, OH. One board was flashing error codes while the other fridge couldn’t get power at all. Our diagnosis revealed different issues requiring targeted solutions for each unit. The Problem The customer reported that one Samsung refrigerator’s board was flashing error codes. The second refrigerator … Read more
A Samsung refrigerator in Diamond, OH was displaying “off” and not cooling despite the customer’s reset attempts. When we arrived, we found the unit stuck in showroom mode and discovered evidence of the water leakage issue that had been freezing under the freezer drawer. The Problem The display says off and it’s not cooling. The … Read more
A Samsung refrigerator at a home on Buckhorn Drive Northwest in Canton, OH had two related problems: the ice dispenser wouldn’t switch between cubes and crushed ice, and the water pressure was low. Our diagnosis revealed a failed dispenser assembly that was allowing moisture into the ice compartment. The Problem The homeowner reported that the … Read more
A Samsung side by side refrigerator in Massillon wasn’t cooling properly, and the homeowner also needed a water filter replacement. Our inspection revealed both evaporators were completely frozen over, blocking proper airflow and cooling throughout the unit. The Problem The customer reported their side by side fridge was not cooling well and needed a water … Read more