A Samsung RS261MDRS side-by-side refrigerator in Hartville wasn’t keeping the freezer cold enough to maintain frozen foods. When we diagnosed the unit, we found the main control board had failed, disrupting the cooling cycle and preventing the freezer from reaching proper temperatures. The Problem The customer reported that their freezer compartment wasn’t freezing properly — … Read more
A Samsung front loader dryer in Massillon wasn’t responding when the customer tried to start it. The unit would power on normally, but pressing the start button did nothing. Our diagnosis revealed a failed idler pulley that needed replacement. The Problem The customer reported that their Samsung dryer powers on but nothing happens when they … Read more
A Samsung refrigerator in Canton, OH had stopped making ice completely. After three diagnostic visits, we identified the root cause: the water valve inlet was too small to provide adequate flow to the new icemaker assembly. The Problem The homeowner reported their Samsung RF4267HARS/XAA refrigerator’s ice maker had quit working entirely. No ice production, no … Read more
A Samsung washer on Monticello Street Northwest in Canton wasn’t filling with water despite the customer checking hoses and cleaning intake valve filters. When we arrived for the scheduled service call, the washer was operating correctly and we could not replicate the reported problem. The Problem The customer reported that the washer would not fill … Read more
We responded to a Samsung refrigerator service call in Canton, OH where the customer reported a broken freezer rail. Upon inspection, we discovered the door switch assembly had never been installed on the top of the refrigerator, causing the lights to malfunction. The Problem The customer contacted us about a broken freezer rail on their … Read more
A Samsung French door refrigerator on Elder Ave in Akron, OH had freezer is fine, fan in refrigerator has stopped. Our diagnosis revealed a 22E error code for fresh food evaporator fan failure that required both the fan cover assembly replacement and system reprogramming. The Problem The customer reported that the freezer is fine, fan … Read more
A Samsung DW80J7550UG dishwasher in Sebring, OH wasn’t cleaning properly because its signature WaterWall feature had stopped working. When we opened up the unit, we found the WaterWall motor assembly had stripped gears and needed complete replacement. The Problem The customer reported that their Samsung dishwasher’s WaterWall wasn’t operating at all. The WaterWall is Samsung’s … Read more
A Samsung refrigerator in Louisville was leaking water onto the floor from the defrost drain tube after the ice maker was turned back on. The customer had shut off the entire unit overnight thinking it was a frozen valve, but water kept running out even when unplugged. Our diagnosis revealed a failed water valve assembly … Read more
A Samsung dryer in Strasburg, OH recently started making squeaking sound, now more grinding sound while operating. Our technician found worn drum support components causing the noise and vibration during operation. The Problem The customer reported their dryer recently started making squeaking sound, now more grinding sound while operating. The noise was becoming progressively worse … Read more
A customer in Massillon returned from vacation to find the bottom and back of the inside of their Samsung refrigerator completely iced over with thick ice buildup. Our diagnosis revealed failed components in the defrost system that allowed ice to accumulate unchecked while they were away. The Problem The customer returned from a short vacation … Read more