We responded to a service call in Canton, OH for a Samsung dishwasher that starts up then shuts down with no water entering the dishwasher and just a grinding sound. When we arrived, the problem was not presenting and the unit was operating normally. The Problem The customer reported that the dishwasher starts up then … Read more
A Samsung refrigerator in Louisville was leaking water onto the floor from the defrost drain tube after the ice maker was turned back on. The customer had shut off the entire unit overnight thinking it was a frozen valve, but water kept running out even when unplugged. Our diagnosis revealed a failed water valve assembly … Read more
A Samsung dryer in Strasburg, OH recently started making squeaking sound, now more grinding sound while operating. Our technician found worn drum support components causing the noise and vibration during operation. The Problem The customer reported their dryer recently started making squeaking sound, now more grinding sound while operating. The noise was becoming progressively worse … Read more
A customer in Massillon returned from vacation to find the bottom and back of the inside of their Samsung refrigerator completely iced over with thick ice buildup. Our diagnosis revealed failed components in the defrost system that allowed ice to accumulate unchecked while they were away. The Problem The customer returned from a short vacation … Read more
We completed a glass cooktop replacement on a Samsung range in North Canton, OH. The glass stove top was broken and needed replaced. Our technician replaced the entire glass cook top assembly, sourcing the part through Encompass when normal suppliers were out of stock. The Problem The customer reported that the glass stove top was … Read more
A Samsung dryer in Louisville wasn’t tumbling, and the homeowner suspected the belt broke. When we opened it up, the idler pulley had worked loose, causing the drum to stop rotating properly. The Problem The customer reported they thought the belt broke. The dryer drum wasn’t turning when they tried to run a cycle. Diagnosis … Read more
A Samsung dryer in Massillon was continuously running without stopping. Our technician found the main control board had failed, causing the unit to ignore cycle completion signals and run indefinitely. The Problem The customer reported their Samsung dryer continuously runs without stopping. The unit would not recognize when cycles should end, creating a frustrating situation … Read more
A Samsung refrigerator at a home in Alliance wasn’t cooling well in the freezer and building up frost. The customer also mentioned the ice maker had been broken off. When we arrived, the unit was displaying an error code for the icemaker failure. The Problem The customer reported the refrigerator was not cooling well in … Read more
A Samsung washer in Canton, OH started making a grinding noise and wouldn’t proceed with the cycle. The customer tried switching to rinse and spin, but it just made the same sound. We found a failed drain pump that needed replacement. The Problem The customer was washing a fairly small load of fabric when it … Read more
A Samsung oven in Canton, OH wasn’t heating properly — the customer reported the oven temp was off approximately 50 degrees and took forever to preheat. Our diagnosis revealed a failed convection fan motor that wasn’t spinning at all. The Problem The homeowner noticed their Samsung oven temperature was consistently running about 50 degrees low. … Read more