A Samsung dryer at a home on Falling Brook Circle in Louisville wasn’t spinning, though it was still heating properly. Our diagnosis revealed the original idler pulley was bent, preventing the drum from rotating. The Problem The customer reported their Samsung dryer was heating just not spinning. The unit would start a cycle and generate … Read more
A Louisville homeowner called us out to check a Whirlpool washer and dryer combo unit that was left behind by previous tenants. They weren’t sure what was wrong with it, but suspected it wasn’t working properly. Our diagnosis revealed a broken spin basket that would have required expensive parts to repair. The Problem The customer … Read more
A 9-year-old Whirlpool refrigerator in Louisville wasn’t cooling properly, with water freezing on the freezer floor and the fan frosted over. Our diagnosis revealed a plugged defrost drain and failed evaporator fan motor — two problems that often occur together in top-freezer models. The Problem The customer reported their approximately 9-year-old refrigerator wasn’t cooling well. … Read more
A Frigidaire washer on Noel Street in Louisville was shutting off unexpectedly during cycles. The customer suspected the spin wasn’t fast enough and mentioned bearings leaking, but ultimately decided to replace the machine after our assessment. The Problem The customer reported no error codes, just the washer shutting off during operation. They suspected the spin … Read more
A JennAir refrigerator on Filomena Drive in Louisville, OH had a freezer that wasn’t staying cold while the refrigerator compartment maintained proper temperature. Our diagnosis revealed a failed start relay preventing the compressor from cycling properly. The Problem The customer reported that the freezer was not working and not staying cold. The refrigerator section seemed … Read more
We responded to an E09 error on an Admiral dishwasher in Louisville, OH. After diagnosing the unit, we found the pump and heater assembly had failed. The customer chose to replace the dishwasher rather than proceed with the repair. The Problem The customer contacted us about an E09 error displaying on their Admiral dishwasher. The … Read more
A commercial laundry facility on North Chapel Street in Louisville called about multiple washer and dryer issues — units not starting, intermittent heat problems, and water leaking from a soap dispenser. Our inspection revealed everything from loose wiring to socks jamming the drainage system. The Problem The customer reported dryer 13 wouldn’t start, washer 45 … Read more
A commercial laundry facility in Louisville called about multiple equipment issues across their Admiral washers and dryers. The 2 timers are in the back room on the desk ready for install, and Dexter 27 had no water on rinse. We found timer failures on units 30 and 31, plus a faulty cold water valve that … Read more
A Whirlpool washer on Westmore Street NE in Louisville had the lid staying in lock position with the drum not spinning but sounding as if the motor was trying to move it. Our diagnosis revealed failing transmission bearings — a major internal failure requiring transmission replacement. The Problem The customer reported that the lid stays … Read more
A Louisville homeowner called about their Maytag washer not spinning out well. The 6-year-old unit needed significant transmission work that made replacement the better option. The Problem The customer reported their washer was not spinning out well. The machine was approximately 6 years old and clearly struggling with the spin cycle, leaving clothes much wetter … Read more