We serviced a Samsung refrigerator on Poplar Avenue in Canton, OH where the freezer worked fine but the refrigerator compartment wouldn’t get cold enough. The customer reported temperatures fluctuating between 42-45 degrees despite being set to 34, with food staying notably lukewarm. Our diagnosis revealed a bent defrost heat strip that had moved out of … Read more
A Samsung refrigerator in Navarre, OH wasn’t circulating air properly after the top section froze up. The customer unplugged it for a day to defrost, but still couldn’t hear the fan running when plugged back in. We found multiple components needed replacement along with programming adjustments. The Problem The customer reported that the top froze … Read more
A Samsung dishwasher in Canton, OH was displaying error code SE or 5E and eventually stopped running mid-cycle. We found the sump and drain line needed cleaning to restore proper operation. The Problem The customer reported getting error code SE or 5E each time the dishwasher ran. Initially, the entire cycle would still run even … Read more
A Samsung refrigerator in Canton, OH was displaying an “88” error code where the freezer and fridge temps are normally shown. The customer also reported ice buildup on the back interior of the fridge and a non-functioning ice maker. Our diagnosis revealed multiple interconnected issues stemming from a plugged defrost drain. The Problem The Samsung … Read more
A Samsung dryer in Salem, OH wasn’t getting hot, leaving clothes damp after full cycles. We found the heating element had failed completely and replaced it with a new assembly to restore proper heat output. The Problem The customer reported their dryer is not getting hot, clothes damp. The unit would run through cycles normally … Read more
A Samsung refrigerator in Massillon was having issues with freezer water vibration and temperature problems in both the refrigerator and freezer compartments. The homeowner couldn’t get the user interface to respond, which was complicating the troubleshooting process. The Problem The customer reported freezer water vibration temperature on ref, and freezer. The control panel wasn’t responding … Read more
A Samsung refrigerator in Malvern was making noise from the fan hitting something and the ice maker had quit working. We found ice buildup at the top of the evaporator and in the fan area blocking normal operation. The Problem The customer reported noise from the fan hitting something and the ice maker had quit … Read more
A Samsung dryer in Mineral City wasn’t heating while clothes tumbled, leaving loads damp after full cycles. Our diagnosis revealed a blown thermal cutoff that had shut down the heating system to protect against overheating. The Problem The customer reported that their dryer doesn’t heat while clothes tumble, suspecting the heating unit. The drum was … Read more
A Samsung washer in Canton, OH wouldn’t spin during the wash cycle. The customer called because their WF350ANW/XAA 02 had stopped completing cycles properly. Our diagnosis revealed a failed drain pump that needed immediate replacement. The Problem The customer reported that their Samsung washer won’t spin. The machine would fill with water and agitate but … Read more
A Samsung refrigerator in Alliance was triggering false door alarms and had a non-functioning freezer light. The magnet had been removed from the reed switch on the freezer door, causing both issues. The Problem The customer reported that the door alarm keeps going off and the freezer light won’t work. These symptoms typically occur together … Read more