A Whirlpool refrigerator in Massillon, OH wasn’t staying cold. This was actually our second visit to this WRT519SZDW00 — the defrost drain had plugged again, causing light frost buildup in the freezer compartment. The Problem The customer called because their refrigerator was not staying cold. This was a repeat issue we’d seen before on this … Read more
A Samsung refrigerator in Massillon was having issues with freezer water vibration and temperature problems in both the refrigerator and freezer compartments. The homeowner couldn’t get the user interface to respond, which was complicating the troubleshooting process. The Problem The customer reported freezer water vibration temperature on ref, and freezer. The control panel wasn’t responding … Read more
We received a service call for a Whirlpool washer in Massillon that the customer reported doesn’t spin a lot of times and makes knocking noise when switching cycles. Upon arrival, our technician was unable to replicate the problem and found no error codes during testing. The Problem The customer reported that the washer doesn’t spin … Read more
A GE Cafe refrigerator in Massillon was having water dispenser issues. Our water filter does not have pressure to push the water out, and it makes a weird noise sometimes when trying to get the water out. The hot water won’t work at all, though the ice still does. We found the water supply valve … Read more
A GE dishwasher in Massillon was making a loud vibration when draining water out of the dishwasher. We diagnosed the issue and found the drain pump had failed, causing the excessive noise during the drain cycle. The Problem The customer reported a loud vibration when draining water out of dishwasher. This type of noise typically … Read more
We recently completed a dryer repair for a customer in Massillon, OH whose Amana dryer was running and heating but not drying clothes properly. What started as longer dry times for big loads had progressed to small loads not drying at all. The culprit turned out to be a simple but critical airflow problem. The … Read more
A Speed Queen stackable washer in Massillon was having water come into the soap tray and overflow, with improper rinsing during cycles. Our diagnosis revealed a common but easily overlooked issue that was completely blocking proper detergent dispensing. The Problem The customer reported that water is coming into spas tray and overflowing and not properly … Read more
A customer in Massillon called about their LG front load washer that wouldn’t drain. The water won’t drain and they had an OE error code. Our diagnosis confirmed their suspicion — the drain pump had failed. The Problem The water won’t drain. The customer had a code they believed was OE. The drain trap at … Read more
A customer in Massillon called about their Admiral refrigerator with a freezer not freezing correctly. Our diagnosis revealed the condenser fan motor had failed, preventing proper cooling throughout the unit. The Problem The freezer is not freezing correctly. The customer noticed items weren’t staying frozen solid and temperatures weren’t maintaining where they should be. Diagnosis … Read more
We recently serviced two Samsung refrigerators at a home in Massillon, OH. One board was flashing error codes while the other fridge couldn’t get power at all. Our diagnosis revealed different issues requiring targeted solutions for each unit. The Problem The customer reported that one Samsung refrigerator’s board was flashing error codes. The second refrigerator … Read more