Samuel Willhite A customer in Homeworth called about their KitchenAid dishwasher with a top rack problem. The wheels broke off the rack, making it impossible to slide in and out properly. We replaced the rack adjuster kit to restore full functionality. The Problem The customer reported that on the top rack, the wheels broke off so they … Read more
A Samsung refrigerator in Massillon was having issues with freezer water vibration and temperature problems in both the refrigerator and freezer compartments. The homeowner couldn’t get the user interface to respond, which was complicating the troubleshooting process. The Problem The customer reported freezer water vibration temperature on ref, and freezer. The control panel wasn’t responding … Read more
We received a service call for a Whirlpool washer in Massillon that the customer reported doesn’t spin a lot of times and makes knocking noise when switching cycles. Upon arrival, our technician was unable to replicate the problem and found no error codes during testing. The Problem The customer reported that the washer doesn’t spin … Read more
A Samsung refrigerator in Malvern was making noise from the fan hitting something and the ice maker had quit working. We found ice buildup at the top of the evaporator and in the fan area blocking normal operation. The Problem The customer reported noise from the fan hitting something and the ice maker had quit … Read more
A Whirlpool dishwasher in Malvern, OH would not drain, leaving standing water in the bottom of the tub. We found an obstructed drain that was preventing proper water evacuation. The Problem The customer reported their dishwasher will not drain. Standing water remained in the dishwasher after cycles completed. Diagnosis We found an obstructed dishwasher drain … Read more
A Samsung dryer in Mineral City wasn’t heating while clothes tumbled, leaving loads damp after full cycles. Our diagnosis revealed a blown thermal cutoff that had shut down the heating system to protect against overheating. The Problem The customer reported that their dryer doesn’t heat while clothes tumble, suspecting the heating unit. The drum was … Read more
A Homeworth customer called about a Whirlpool washer and dryer set that needed attention. The washing machine was not washing properly and clothes were not clean all the way, while the dryer was making a high pitch squeak at the beginning of cycles. Our diagnosis revealed two different issues requiring different approaches. The Problem The … Read more
A homeowner in North Canton called about their Amana washer that was not agitating and making noise, though it spun okay. Our technician found the drive pulley was wallowed out on the transmission shaft, requiring a clutch kit replacement and recalibration. The Problem The customer reported their Amana washer was not agitating and making noise. … Read more
A Maytag washer in North Canton was making a significant rattling banging noise in wash and spin cycle after hiring a company to move it from one house to another. We found that the washer had been dropped in transport and the plate on the bottom of the washing machine had been bent up against … Read more
A Canton homeowner called about their Admiral dryer tripping the breaker and sparking. When we arrived at the Orchard Dale Drive location, we discovered the dryer itself was fine — the real problem was hiding behind the wall outlet. The Problem The customer reported that their dryer was tripping the breaker and sparking. This is … Read more