A customer on Johnstown Road Northeast in Dover called about a gas smell when sitting near their Thermador range. We found an extra gas fitting that shouldn’t have been there, creating a potential leak hazard at the connection point. The Problem The customer reported a gas smell when sitting near their Thermador range. This type … Read more
A Dover homeowner had a question about their Thermador vent and called us to take a look. We verified the filters were installed properly and confirmed the unit does vent to outside. The Problem The customer had a question about their vent and wanted professional verification that everything was working correctly. Diagnosis We verified filters … Read more
A customer in North Canton called about their front-load GE washer not draining properly. The filter had been checked and seemed fine with no error codes showing, but the pump could be heard trying to run. Our diagnosis revealed a failed drain pump that needed replacement. The Problem The customer reported their front-load GE washer … Read more
We received a service call from East Canton for a Bosch dishwasher that interrupted wash cycle when it would not drain. After the customer cleaned the filter, it drained and finished the run but now makes a noise when washing or rinsing. The Problem Dishwasher interrupted wash cycle when it would not drain. I cleaned … Read more
A GE range on Merrimack Ave NE in Hartville wasn’t heating properly on the front right burner, and the hot surface indicator light stayed on constantly. Our diagnosis revealed the front right hand burner probe was shorted, requiring a complete burner element replacement. The Problem The customer reported that the hot surface indicator light stays … Read more
A Canton homeowner called us when their Admiral refrigerator’s ice maker won’t produce ice but I can hear it attempting to. Our technician found the icemaker fill tube was frozen, a common issue with these French door models that we’ve seen repeatedly. The Problem The customer reported their ice maker won’t produce ice but I … Read more
A Samsung refrigerator on Cleveland Avenue SW in Canton wasn’t keeping food frozen, and the freezer fan was running constantly with excessive noise. Our diagnosis revealed ice buildup blocking the freezer fan — a common issue that creates both cooling problems and loud operation. The Problem The customer reported their freezer not cooling properly. The … Read more
We got a call from Paris, OH about an Admiral range where the oven lock was sticking out and the door couldn’t shut because of it. The customer had been baking pizzas at 400 degrees for about 2 hours when the lock mechanism got stuck in the extended position after they tried to turn off … Read more
A GE washer in Canton, OH was leaving half the clothes dry while the other half stayed very wet after the wash cycle. The customer had to run extra spin cycles to get their laundry properly drained. We found the drain hose was laying on the floor, allowing the water to drain out during the … Read more
We received a call from a homeowner on Wellspring Avenue Northwest in North Canton, OH about a Frigidaire refrigerator that wasn’t dispensing ice or water. The buyer had purchased the house knowing the fridge leaked, with parts rusted in the back of freezer. Our diagnosis confirmed the water system needed a complete overhaul. The Problem … Read more