We received a service call on Perry Drive NW in Massillon for a Jenn-Air range that needed to be checked out. The customer wasn’t sure what the specific issue was, so we performed a complete diagnostic to identify any problems. The Problem The customer contacted us because they weren’t sure what was wrong with their … Read more
A Samsung washer on Reno Dr in Louisville, OH wouldn’t drain, leaving clothes soaked after each wash cycle. Our diagnostic revealed the drain pump had power but wasn’t cycling, requiring a complete pump replacement to restore proper drainage. The Problem The customer reported their Samsung washer won’t drain. Water remained in the tub after wash … Read more
A customer on Center Street in Hartville called about a stove with a heating element fire due to poor cleaning. Our technician found the bake element had failed and needed replacement. The Problem The customer reported a heating element fire due to poor cleaning on their GE range. This type of failure often occurs when … Read more
We received a call about a gas smell coming from a Frigidaire range on Murray Avenue in Minerva, OH. The customer reported a gas leak from their oven. Our inspection revealed the problem wasn’t with the appliance itself, but with the gas line connection. The Problem The customer noticed a gas smell coming from their … Read more
We responded to a service call on William Street NE in Canton for a GE refrigerator with icing up in freezer and a warm fresh food section. The culprit was a failed defrost heater that wasn’t melting accumulated frost during defrost cycles. The Problem The customer reported icing up in freezer with the fresh food … Read more
A Samsung washer on Clarendon Ave NW in Canton, OH was displaying a 4c error code and not spinning out. We diagnosed a failed water valve and replaced it to restore normal operation. The Problem The customer reported their Samsung washer was showing a 4c error code and not spinning out properly during the wash … Read more
We responded to a service call on Eastview Street NE in Louisville, OH for an Electrolux EFLS527UTT2 washer making clicking noises during the spin cycle. Our diagnostic inspection revealed a loose basket pulley and failing shock absorbers — both mechanical issues that would affect wash performance and potentially damage other components if left unaddressed. The … Read more
A homeowner on Meese Rd NE in Louisville called about a Pellpro PP60 pellet stove that wouldn’t power up or begin startup. The status light was flashing steadily at one-second intervals whether the control knob was turned on or off, and the customer was unsure of the proper startup procedure. The Problem Customer called about … Read more
A customer on Union Ave SE in Minerva called about their LG dishwasher making a buzzing sound. When we arrived, our diagnosis revealed the wash motor had failed, making replacement of the unit the most practical solution. The Problem The customer reported a buzzing sound coming from their LG dishwasher. This type of noise typically … Read more